Treating customers fairly policy

We act honestly, avoid unreasonable pressure and communicate in a way customers can understand. We consider customer needs throughout the journey, not only at the point of sale.

We aim to present vehicle and finance information accurately, explain our role as a credit broker and highlight important costs, risks and limitations before a commitment is made.

We listen to customer objectives and circumstances, support informed decisions and provide additional help where communication, health, capability or circumstances create a need.

We review feedback, complaints and customer journeys to identify poor outcomes or avoidable friction. Where an issue is found, we take proportionate action to correct it and reduce recurrence.