Distance selling information

You should receive information about our identity and role, the vehicle or service, the total price, payment arrangements, delivery, cancellation rights and how to complain. Ask us if anything is unclear before proceeding.

Regulated credit agreements may include a statutory right to withdraw, commonly within 14 days. Withdrawing from credit does not automatically cancel a vehicle purchase, and you must repay credit used plus applicable interest. Your agreement explains the precise rights and process.

Consumer cancellation rights depend on how the purchase is concluded, the supplying partner and the circumstances. Reasonable deductions may apply for use or diminished value. Bespoke or otherwise exempt goods may be treated differently.

Contact us and the supplying partner promptly using the details in your order or agreement. Keep a record of the date, method and content of your notice. Do not return a vehicle without agreed instructions.

This page is general information and does not replace the specific terms, pre-contract information or agreement provided for your transaction. Those documents set out the rights that apply to you.